Section 1 - "Universal Credit"

Is a step–by–guide to the process with help files to ensure that users fully understand the intricacies of logging in, inputting the correct details and so on.

The help files also includes tips on monthly budgeting, links to helpful sites, the new rates of benefits and the benefits replaced. The pages are checked monthly to guarantee they are always up-to-date.

The section is extremely comprehensive and will fully prepare users with all the facets of Universal Credit, eligibility and the "Claimant Commitment", which includes the Government's definition together with easy to understand explanations. Other important topics cover if someone becomes employed and how levels of savings, pension payments, monies received from relatives' wills and "windfalls" affect the payments.

The "Universal Credit Awareness" activity may be a person's first encounter with a computer so there are help files that will teach them how to use a mouse and navigate a keyboard with interactive exercises.


Section 2 - The Find a job Process

The "Find a job" Help Files form a Guide that uses a step-by-step approach to help people to apply for a job, create a jobseeker account and 'Favoriting' jobs amongst many other procedures.

Most importantly there is a Help File devoted to creating and uploading a CVs using a step-by-step approach with templates.

The instructions are clear and simple and at the beginning it is explained how to keep two windows active so that the users can follow the instructions and screens whilst they are going through the process online.

The "Find a job" activity may be a person's first encounter with a computer so there are help files that will teach them how to use a mouse and navigate a keyboard with interactive exercises.

There are also help files covering Internet access, searching, how to fill in online forms and an important topic on How to Keep Safe on the Internet amongst other necessary skills. The online forms help file contains interactive exercises covering all the types of data input any online form may have and will prepare users for the task ahead.



Section 3 - "EmployAbility Skills"

This section includes - Personal Attributes, Personal Effectiveness, Job Seeking Abilities, Finding the Ideal Job and Job Readiness.

The 25 Help files within this section cover such topics as good customer skills, preparation for a job interview including typical questions and suggested responses.

A Leader of a London Chamber of Commerce once commented that it is not always the problem of finding a job, it is understanding the importance of being well presented in employment as well as realising the significance of time keeping - this is covered in the section.

There is advice and help on how to speak to people on the phone when enquiring about job vacancies with phrases and a guide to getting through to the right people.

Other information is help to find hidden local jobs with links to the careers and job vacancies section of many national employers.

At the end of this comprehensive "self help" job skills section, is advice on how to be properly prepared for the first day of work.



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Universal Skills summary

Basic IT Skills - topics include:
  • Using the mouse and keyboard
  • Accessing the Internet
  • Filling in online forms
  • CV Creation
  • Creating an email account
Universal Credit Awareness - topics include:
  • Benefits being replaced
  • Eligibility to claim for Universal Credit
  • Creation of a Universal Credit account
  • Process of the Universal Credit application
  • Advice on budgeting monthly
The Find a Job process - topics include:
  • Registering for a Jobseeker account
  • Looking for jobs within the site
  • Adding a CV to your account
  • 'Favouriting' jobs
  • Managing your CVs and Jobseeker account details
Employability Skills - topics include:
  • Where to look for jobs
  • Importance of presentation and timekeeping in a job
  • Working within a team
  • How to prepare for an interview
  • Types of interview
  • Interview techniques and responses
  • Being prepared for the first day of work

"Universal Skills" complements the Government's Digital Assistance agenda and is an invaluable tool for all "Digital Champions" as it offers all of the information for people to become fully conversant in the required online activity.

The topics are covered in help files with a natural progression of starting from Basic IT skills ( i.e. the pre-requisites for setting up a Universal Credit account and Find a job accounts).

Also covered is CV creation, the importance of the personal profile and a template for a covering letter and then the Find a job process and requirements.

The EmployAbility help files again feature a natural progression approach which is "mirrored" in the Universal Credit section.

Each section has an opening page that allows learners to access previous help files in case they have overlooked topics, so there is a constant recap of information. In our experience we understand that some people will not always admit to a lack of knowledge of certain skills sets (the manual phobia).

"Universal Skills" also helps with some levels of English as it has full human English speech and Google Translate buttons on every page. The level of language that the content is written in is no higher than English language Level 1.

The most important aspect of the program is that it will encourage members of the general public to acquire a "personal resilience".